Challenge

When I stepped into an IT management role just weeks before the pandemic, I inherited a situation where the previous IT manager had left unexpectedly, leaving very little documentation and limited supplier information. Essentially, I had to rebuild IT procurement from scratch.

With responsibility for procurement across EMEA resting solely on my shoulders, there was huge pressure to stabilise suppliers quickly while keeping operations running smoothly. Without an efficient procurement partner, we risked:

• Spending significant time sourcing and vetting new suppliers

• Setting up multiple new accounts

• Being unsure about pricing competitiveness

• Taking on an increased administrative workload

At a time of global uncertainty, efficiency and reliability were absolutely critical.

The Bottleneck

The pressure points were clear:

• I was the only person responsible for procurement across EMEA

• There were minimal cyber security strategies in place when I arrived

• We had plans to integrate EMEA systems for better control and security

• I needed reliable, competitively priced suppliers

That’s when Len from Fluent2 IT reconnected with me. Having worked together in a previous role, I knew they could help.

The Solution

We gave Fluent2 IT the opportunity to quote for new hardware requirements, and their response was immediate and decisive:

• Fast turnaround of quotations

• Competitive pricing

• Next-day delivery of equipment

• Responsive communication throughout

Fluent2 IT began supplying us with:

• Hardware

• Software

• Mobile equipment

What started as a single project quickly developed into a long-term partnership. I’ve found them to be:

• Always accessible

• Rapid in response

• Strong on pricing

• Swift in deliveries

• Prompt in resolving any issues

The Outcome

Over the past four years, our partnership has delivered consistent, measurable value.

Tangible results:

• Quick responses to all enquiries

• Fast turnaround of quotations

• Lower prices

• Regular proactive updates

• Excellent customer service

• Reliable next-day deliveries

Intangible results:

• Confidence that requests are handled efficiently from start to finish

• Reduced procurement stress

• Ability to focus on strategic IT initiatives

• Peace of mind during organisational change

I can confidently say:

“We have the confidence to know our requests will be dealt with efficiently from start to finish.”

What this story shows

This experience demonstrates Fluent2 IT’s ability to:

• Step in at a critical time and assist effectively

• Quickly establish trust

• Deliver competitive pricing without compromising service

• Operate as a strategic partner, not just a supplier

Because of their deep understanding of our business, Fluent2 IT handles our requirements efficiently, combining competitive pricing with exceptional service. Whenever support is needed for projects, they consistently provide thoughtful, suitable recommendations—giving me and my team complete confidence.